Shipping
NB: Please see each product for their respective lead times.  Should you order more than one item but with different lead times, kindly note that everything will be shipped together once the whole order is ready (unless separate orders are laced). 

Local Shipping (South Africa) - Local orders within South Africa will be shipped with The Courier Guy straight to your door and is FREE with all orders above R1000!  Delivery will take about 2-4 business days from the date of dispatch.  If you reside in a more isolated area (small town or a farm) please allow one or two additional days.

Please provide an address where you or someone you trust will be able to receive your parcel between 8AM and 5PM.  If you only want the parcel to be delivered to you directly or to someone you trust, please specify during checkout.

International Shipping - Shipping costs for international orders are R300-R1100 and will be sent via Door-to-Door courier.  Please allow 7-10 business days from date of dispatch for orders to be delivered.  Sonny Mo cannot be held liable for delays outside their control but we will do everything on our power to ensure your order gets delivered to you in a timely manner.

Please provide an address where you or someone you trust will be able to receive your parcel.

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Returns & Refunds
The provision of goods and services by Sonny Mo Arts may be subject to supplier availability. In rare cases of unavailability, Sonny Mo Arts will refund the client in full within 30 days, unless the customer agrees to wait until stock is available.
 
No refunds or returns are allowed on custom orders. All orders are made to order; therefore, all orders are considered as custom orders. 
 
Please note, no refunds will be issued for damaged goods but will happily be replaced. Items that was damaged due to customer negligence or abuse will not be replaced or refunded.
 
If your order arrived damaged in any way, please contact us within 48 hours of receiving it so that I can investigate and determine the next step. Please provide clear photos of the damaged packaging and item, and any other relevant information. In certain cases, the client will be required to return the damaged item to Sonny Mo Arts.
 
A replacement will only be actioned once the damaged item has been returned to Sonny Mo Arts for inspection. If it is determined that the damage was caused by customer negligence, no replacement will be issued and any courier fees incurred will be for the customer’s account.
 
Please note that items sent back to Sonny Mo Arts will only be accepted via courier delivered directly to Sonny Mo Arts (Sonje Mouton). No parcels will be accepted via the Post Office or PostNet.

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Order Cancellation / Order Changes
Please note: If your order has not been dispatched yet, it does not necessarily mean your order is not in production yet.
 
Please make sure you select the correct size / colour / print before checkout.
 
All orders are made to order and we do not keep stock on hand. Therefore, cancellations or changes to your order will only be possible within 2 days (48 hours) of placing your order. Please note that a cancellation fee may apply, in particular to international transactions.
 
Where it is possible to change an order, only order upgrades will be allowed, not order downgrades.
 
Any changes to your order might cause a dispatch delay. This will be communicated to you beforehand.
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