I’m having a problem checking out. What do I do?

Oh no! Sorry about that. See if something below solves your problem, and if not the best thing to do is pop us an email at info@hellopretty.co.za with the details of your problem and we’ll get right on it for you. We treat ordering issues with the highest priority and will hopefully have a response for you within an hour (during business hours).

Product doesn't ship to my location

There are a few reasons you may see this. The most common is that the designer hasn't configured shipping options to your country. On the product page you can easily request the designer add shipping options for your country:

If you've added a product to your cart some time ago you may see this message if the designer has de-listed the product or if they've stopped operating in the meantime, in which case you'll need to find a similar product from a different designer.

I got the message The maximum quantity for [PRODUCT] that can be ordered is [QTY] but I need more than that

In almost all cases, the designer will be able to produce more stock, but there may be a longer lead time. If you need more than they currently have listed in stock send them a quick note through their shop's "message the designer" button.

The site is making me checkout multiple times

Hello Pretty is a marketplace and not a traditional online store, so you're buying directly from each designer - they tend to be scattered countrywide. That's why you're paying for items from various designers separately - similar to how you would pay for items from separate stalls at a weekend market.

I have multiple vouchers that I want to use, but it will only let me use one

Our system only supports a single voucher per order, but if you send us a mail and include any voucher codes you have we'll happily combine them all into a single voucher for you.